Your happiness matters to us! We want your shopping experience at The Gatorbug to be second to none. We hope you love each item you purchased, but if some reason you don’t we want to make your return as easy as possible.
PLEASE EMAIL ORDERS@THEGATORBUG.COM FOR A RETURN AUTHORIZATION FORM! ANY RETURNS RECEIVED WITHOUT A RA FORM WILL BE SENT BACK WITH A $10 SHIPPING FEE CHARGED.
ALL returns are subject to our discretion.
1. We accept returns up to 14 calendar days from the date your order was marked delivered.
- 1-7 DAYS: Eligible for a full refund, minus original shipping charges to the original payment method.
- 8-14 DAYS: Eligible for full store credit, minus original shipping charges.
2. Final Sale Items are NOT eligible for return, which includes: Swimsuits, Intimates, Bras, Beauty products, Hats, Jewelry, Gift cards, and Sale/Discounted items.
3. Damages must be reported within 3 days of receiving an order or they can not be returned.
4. Returns must be received unworn, unwashed, and in new condition. ALL original tags must still be attached. All Shoes must be returned in the original shoebox.
5. Items returned to us with stains, makeup, or deodorant marks will be shipped back to you at your cost.
6. Original shipping costs are non-refundable.
7. Refunds are processed within 7-10 business days once the return has been received. You will receive an email confirmation once your return and refund have been processed.